Warranty & Product Issue Policy
Dealwadi.ae sells products from different categories and suppliers. Warranty terms may vary depending on product type, supplier, manufacturer, and listing details.
Product Warranty
Some products may include manufacturer or supplier warranty. If warranty is available, it will be mentioned on the product page or provided with the product.
If no warranty is mentioned, the product may not include a separate warranty beyond the return period for damaged, defective, or incorrect items.
Reporting a Product Issue
If your product is defective on arrival, contact us within [24–48 hours] of delivery with:
- Order number
- Photos or video showing the issue
- Packaging photos
- Short explanation of the defect
Issues Not Covered
Warranty or product issue support may not apply if the issue is caused by:
- Accidental damage
- Misuse or improper handling
- Water damage unless product is clearly sold as waterproof
- Normal wear and tear
- Unauthorized repair or modification
- Incorrect installation
- Damage after delivery
- Failure to follow product instructions
Resolution Options
Depending on the case, product type, and supplier approval, we may offer:
- Troubleshooting support
- Replacement part
- Product exchange
- Repair support, if applicable
- Refund, if approved
- Store credit
Electronics and Gadgets Disclaimer
For electronics, gadgets, accessories, chargers, and similar products, customers must follow product instructions and use compatible devices. Dealwadi.ae is not responsible for damage caused by improper use, incompatible devices, voltage mismatch, or misuse.
