Frequently Asked Questions
1. Where is Dealwadi.ae based?
Dealwadi.ae is an online store serving customers in the United Arab Emirates.
2. What products do you sell?
We offer selected products across categories such as fashion, smart gadgets, home and kitchen, toys and games, car and bike accessories, and fitness and sports.
3. Are all products available in UAE stock?
Not always. Some products may be available locally, while others may be shipped through partner suppliers. Delivery time may vary by product.
4. How long does delivery take?
Local products may usually be delivered within [2–5 business days]. Partner supplier products may take [5–15 business days]. The actual estimate may vary by product and location.
5. Do you offer Cash on Delivery?
Cash on Delivery may be available for selected products, locations, or order values. Availability will be shown at checkout.
6. How can I track my order?
Once tracking is available, we will send you tracking details by email, SMS, WhatsApp, or order update depending on the available method.
7. Can I cancel my order?
You may request cancellation before the order is dispatched. If the order has already been shipped, cancellation may not be possible and the return policy may apply after delivery.
8. Can I return a product?
Eligible products may be returned within [7 days] of delivery if unused, undamaged, and in original packaging. Some categories are not returnable for hygiene, safety, customization, or final sale reasons.
9. What if I receive a damaged or wrong product?
Contact us within [24–48 hours] of delivery with your order number, photos or video, and a description of the issue. We will review and provide a suitable solution.
10. Who pays return shipping?
If the issue is due to our error, incorrect item, damaged item, or defective product, we may cover return shipping after approval. If the return is due to customer preference, return shipping may be paid by the customer.
11. How long does refund processing take?
After we receive and inspect the returned item, approved refunds usually take [3–7 business days] for internal processing, plus any additional time required by banks or payment providers.
12. Do product images always match exactly?
We try to display accurate images, but slight differences may occur due to lighting, screen settings, supplier updates, or packaging changes. If the difference is major, contact our support team.
13. How do I contact support?
You can contact us by email or WhatsApp:
Email: support@dealwadi.ae
WhatsApp: 052 655 1829
