Return & Refund Policy
At Dealwadi.ae, we want customers to shop with confidence. This policy explains when returns, refunds, and exchanges may be accepted.
By placing an order on our website, you agree to the terms of this Return & Refund Policy.
Return Request Period
Customers may request a return within [7 days] of receiving the product, unless the product is excluded from return for hygiene, safety, customization, final sale, or other valid reasons stated below.
Return requests made after the allowed period may not be accepted.
Return Eligibility
To be eligible for return, the product must generally meet the following conditions:
- The return request is submitted within the allowed return period
- The item is unused, undamaged, and in resaleable condition
- The item is returned with original packaging, tags, manuals, accessories, free gifts, and invoice if applicable
- The item has not been installed, assembled, washed, altered, or used
- The product is not from an excluded category
- The customer provides order details and return reason
Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
- Personal hygiene products
- Beauty, grooming, or personal care items once opened
- Underwear, swimwear, socks, or intimate wear
- Customized or personalized items
- Perishable products
- Digital products or downloadable items
- Products marked as final sale, clearance, or non-returnable
- Items damaged due to misuse, improper handling, or accidental damage after delivery
- Products missing original packaging, accessories, or serial numbers
- Items that have been installed, assembled, or used
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, contact us within [24–48 hours] of delivery.
Please provide:
- Order number
- Product name
- Clear photos or video of the issue
- Photo of packaging and shipping label
- Description of the problem
After reviewing the evidence, we may offer one of the following solutions:
- Replacement
- Exchange
- Repair, if applicable
- Store credit
- Refund
The solution will depend on product type, supplier policy, availability, and the nature of the issue.
Change of Mind Returns
Change of mind returns may be accepted for eligible products if the item is unused, unopened, and in original condition.
Return shipping charges may be deducted from the refund or paid by the customer unless the return is due to our mistake, damaged item, defective product, or incorrect item.
Return Shipping Cost
Return shipping cost depends on the reason for return.
If the return is due to our error
If the product is incorrect, damaged, defective, or incomplete, Dealwadi.ae may cover the return shipping cost after review and approval.
If the return is due to customer preference
If the customer changes their mind, ordered the wrong item, selected the wrong size, or no longer wants the product, return shipping may be paid by the customer or deducted from the refund.
Return Approval Required
Please do not send any product back without return approval from our support team.
Unauthorized returns may not be accepted or refunded.
Refund Method
Approved refunds may be issued through the original payment method where possible.
For Cash on Delivery orders, refunds may be processed through bank transfer, store credit, wallet credit, or another approved method depending on operational availability.
Refund Processing Time
Once we receive and inspect the returned item, we will notify you about approval or rejection of the refund.
Approved refunds may take:
- [3–7 business days] for internal processing
- Additional time depending on bank, card provider, payment gateway, or refund method
Partial Refunds
Partial refunds may apply if:
- Item is returned with missing accessories
- Packaging is damaged
- Item shows signs of use
- Free gift is not returned
- Only part of the order is returned
- Shipping or COD charges are non-refundable
Order Cancellation Before Dispatch
You may request cancellation before the order is dispatched.
If the order has already been processed, packed, shipped, or handed to the courier, cancellation may not be possible. In such cases, the return policy will apply after delivery.
Refund Refusal
Refunds may be refused if:
- The return request is outside the allowed period
- The item is used, damaged, or incomplete
- The product is from a non-returnable category
- The customer cannot provide order proof
- The issue is caused by misuse, accidental damage, or improper handling
- The returned item does not match the item originally delivered
How to Request a Return
To request a return, contact us at:
Email: support@dealwadi.ae
WhatsApp: 052 655 1829
Please include your order number, reason for return, and photos or video if applicable.
