Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you shop from Dealwadi.ae.

By placing an order on our website, you agree to the shipping terms described below.

Delivery Coverage

We currently deliver to addresses within the United Arab Emirates.

Delivery availability may vary depending on the product, supplier location, courier coverage, and customer address.

If delivery is not available to your location after the order is placed, our support team will contact you to discuss available options, including order cancellation and refund if applicable.

Order Processing Time

After you place an order, we review and process it before dispatch.

Typical order processing time is [1–3 business days], depending on:

• Product availability
• Supplier confirmation
• Payment confirmation
• Address verification
• Courier pickup schedule
• Public holidays or weekends

During high-demand periods, processing may take longer.

Estimated Delivery Time

Estimated delivery time depends on the product type and fulfillment method.

Local / UAE Available Products

Products available through UAE-based stock or UAE delivery partners may usually be delivered within:

[2–5 business days]

Partner Supplier / Extended Delivery Products

Some products may be shipped directly from partner suppliers. These products may take longer and may usually be delivered within:

[5–15 business days]

The delivery estimate shown on the product page or checkout page is an estimate only and may change due to courier delays, stock issues, supplier delays, customs processes, weather conditions, incorrect address details, or circumstances outside our control.

Multiple Items in One Order

If your order contains multiple items, they may be shipped separately depending on product availability and supplier location.

This means you may receive:

• One package containing all items, or
• Multiple packages delivered at different times

You will not be charged extra shipping because we split an order for operational reasons unless clearly mentioned before purchase.

Shipping Charges

Shipping charges are shown at checkout before payment confirmation.

Shipping fees may depend on:

• Delivery location
• Product size or weight
• Delivery method
• Order value
• Promotional free shipping rules

Cash on Delivery Orders

If Cash on Delivery is available, the customer must ensure that the correct amount is ready at the time of delivery.

Repeated refusal of Cash on Delivery orders may result in cancellation of future COD eligibility.

Delivery Attempts

The courier may contact the customer before delivery. Please ensure your phone number and address are correct.

If the courier cannot reach you or delivery fails due to incorrect address, unavailable customer, refused delivery, or incomplete contact information, the order may be returned to the sender or supplier.

Additional redelivery charges may apply depending on the situation.

Incorrect Address or Contact Number

Customers are responsible for providing correct delivery details.

If you notice an error in your address or phone number, contact us immediately at support@dealwadi.ae or 052 655 1829.

We will try to update the details before dispatch, but we cannot guarantee changes after the order has been processed or handed to the courier.

Delayed Delivery

Delivery may be delayed due to:

• Supplier dispatch delay
• Courier capacity issues
• Public holidays
• Weather conditions
• Remote delivery location
• Incorrect address or unavailable customer
• Customs or import checks, if applicable
• High seasonal demand
• Operational issues outside our control

If your order is delayed beyond the estimated period, please contact us and we will check the status with the supplier or courier.

Lost or Missing Packages

If tracking shows delivered but you did not receive the order, please contact us within [48 hours] of the delivery update.

We may ask for:

• Order number
• Delivery address confirmation
• Phone number confirmation
• Any message received from courier
• Photos or details of delivery location, if applicable

We will investigate with the courier and update you accordingly.

Damaged Package on Delivery

If the package arrives visibly damaged, please take photos before opening it and contact us as soon as possible.

For damaged products, please follow our Return & Refund Policy.

Delivery Disclaimer

Dealwadi.ae works to provide accurate delivery estimates and reliable order support. However, delivery times are estimates and not guaranteed unless specifically stated in writing for a particular product or promotion.